Refund policy

Return and Cancellation Policy for MEFOH

Last Updated: 02/06/2024

At MEFOH, we strive to ensure our customers are completely satisfied with their purchases. This Return and Cancellation Policy outlines the conditions and processes for returning products and canceling orders.

1. Return Policy

Eligibility for Returns

  • Products must be returned within 15 days of the delivery date.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

  • Opened or used skincare and healthcare products are not eligible for returns due to health and safety reasons.

Return Process

  • Initiate a Return:
    Contact our customer service at info@mefohhealthcare.com with your order number and reason for return.

  • Return Authorization:
    Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed return instructions.

  • Ship the Item:
    Pack the item securely, include the RAN, and ship it to the address provided in the return instructions.
    (Note: Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a wrong or defective item.)

Refunds

  • Inspection:
    Once we receive your return, we will inspect the item to ensure it meets our return criteria.

  • Processing:
    If approved, a refund will be processed to your original method of payment within 7–10 business days.

  • Notification:
    You will receive an email confirmation once your refund is processed.

2. Cancellation Policy

Order Cancellations

  • Before Shipment:
    You can cancel your order before it has been shipped by contacting our customer service at info@mefohhealthcare.com with your order number. A full refund will be issued.

  • After Shipment:
    If your order has already been shipped, it cannot be canceled. However, you may return the item after delivery by following our Return Policy.

Changes to Orders

  • If you need to modify your order (e.g., change shipping address or switch products), please contact us as soon as possible.
    We will do our best to accommodate changes before the order is shipped.

3. Non-Returnable and Non-Cancellable Items

The following items are non-returnable and non-cancellable:

  • Opened or used products

  • Customized or personalized products

  • Products marked as final sale or non-returnable at the time of purchase

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@mefohhealthcare.com with:

  • Your order number

  • Description of the issue

  • (Optional) Photos of the damaged or defective product

Replacement or Refund:
We will offer a replacement or full refund for damaged or defective items at no additional cost to you.

5. Contact Us

If you have any questions or need assistance with returns or cancellations, please contact:

MEFOH
Email: info@mefohhealthcare.com
Phone: 7696930773

Address: Plot No. 779, sector 82, JLPL, Industrial Area, Mohali, SAS Nagar, Punjab 160055